Terms of Service

1. Agreement

By creating an account on or otherwise using HeyCustomer ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

The Service uses analytics and feedback tools, including PostHog, Microsoft Clarity, and Inputly, to understand usage and improve the product. Details are described in our Privacy Policy.

2. Accounts

You must provide a valid email address to use the Service. We authenticate you with passwordless magic links. You are responsible for keeping access to your email account secure and for all activity that occurs under your account.

3. Plans, Subscriptions and Billing

The Service offers a free tier and paid plans (Monthly, Yearly, and Lifetime), as described on our pricing page. HeyCustomer uses Polar.sh as our official Merchant of Record. By subscribing to a paid plan or purchasing a lifetime deal, you acknowledge that your payment is securely processed by Polar.sh and that you agree to their underlying terms of service and billing policies. We do not store your credit card information on our servers.

• Monthly and Yearly subscriptions renew automatically at the end of each billing period until cancelled.
• Yearly and Lifetime plans include a 5-day free trial. Cancel within the trial period for a full refund.
• You may cancel at any time from your billing dashboard. You keep access to paid features until the end of the current billing period.
• A Lifetime plan means access for the lifetime of the product itself, it cannot be revoked as long as the Service continues to operate, but we make no promise about the Service's availability for any particular duration.

4. Refunds

All paid plans are covered by a 30-day money-back guarantee. If you are not satisfied within 30 days of your purchase, email hey@ardakaanozcan.com and we will issue a full refund.

5. Acceptable Use

You agree not to use the Service to:

• violate any applicable law or regulation;
• send spam, phishing, or fraudulent content through popups;
• distribute malware, deceptive content, or content that infringes the rights of others;
• harass, abuse, or impersonate others;
• attempt to gain unauthorized access to the Service, other accounts, or underlying systems;
• interfere with or disrupt the integrity or performance of the Service.

We may remove content or suspend accounts that violate these terms, without prior notice.

6. Your Content

You retain all rights to the popup content you create (messages, images, text, and configuration). You grant HeyCustomer a limited, non-exclusive license to store, process, and serve that content solely to provide the Service to you. You are solely responsible for the legality and accuracy of your content, including any claims you make about your own products or services in your popups.

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by HeyCustomer and protected by applicable intellectual property laws. These Terms do not transfer any of our intellectual property rights to you. We may use anonymized, aggregated usage data to improve the Service.

8. Free Tier

The free tier is provided without charge and may include limitations (such as number of domains or active popups) and HeyCustomer branding. We may change free-tier limits at any time with reasonable notice.

9. Termination

You may stop using the Service and delete your account at any time from your settings. We may suspend or terminate your account for violation of these Terms, non-payment, or if we discontinue the Service, with notice where reasonably possible. Upon termination, your right to use the Service ends.

10. Disclaimer

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, HeyCustomer disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that it will result in any particular conversion or business outcome.

11. Limitation of Liability

To the maximum extent permitted by law, HeyCustomer and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or related to the Service, even if advised of the possibility of such damages. Our total aggregate liability shall not exceed the amount you paid us for the Service in the twelve months preceding the claim.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye, and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction, except where mandatory consumer protection laws of your own jurisdiction apply.

14. Contact

Questions about these Terms? Email hey@ardakaanozcan.com.